Robert R. Chapman, Jr. Technical Communicator, Editor, Instructional Designer I have been a copywriter, editor, and web-based training developer for 20 years. My work has been primarily in the aerospace, cellular telephone, and software industries. My products have included user interface text, employee training, marketing materials, on-line help, and software documentation. My goal is to work with words. That is my passion. Find further work history, details, and work sampleson my website. November 2010 to December 2010 AT&T Mobility, Redmond, Washington, office Telecommute as a 1099 contractor (Project Manager: Barbara Calapristi, bc0821@att.com) Editor and Copywriter Because of the quality of my work on the AT&T Mobility Developer website (see Creative Circle, below), I edited and wrote copy for the AT&T 2011 Developer Summit. Praised for team communication, quick turnaround, attitude, and general product quality. Tools: Microsoft Office 2010. Also, Microsoft Manual of Style for Technical Publications (MSTP) and the AP Stylebook. July 2010 to October 2010 Volt Technical Resources, Kirkland, Washington Microsoft, Bellevue, Washington: Microsoft Dynamics CRM UE team Technical Editor II Edited user assistance material, including system help, special interest articles, and SDK articles for Microsoft Dynamics CRM version 5 release. On short notice, saved significant expense without cutting quality by quickly editing content for one localization handoff from 50,000 words to 33,000 words. Author-it 5.4, Microsoft DxStudio 2007, Microsoft Office 2010, Microsoft Product Studio 2.10. Also, Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides. May 2010 to July 2010 Creative Circle, Seattle, Washington Telecommute Technical Editor Assigned by Creative Circle to iSoftStone in Kirkland, Washington, I edited documentation meant for a mobile device developer audience for AT&T Mobility. Quickly saved project timelines, which were in danger of not being met, when joined project while meeting AT&T’s quality standards. The new AT&T website went live after June 2010. Microsoft Office 2007. Also, Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides. April 2010 to May 2010 and February 2010 to March 2010 COMSYS, Inc., Bellevue, Washington Telecommute Editor Edited documents as part of a team for Microsoft Services sales offerings. Primary editing was for LCA (Legal) standards, although included all aspects of editing. (While COMSYS was a vendor to Microsoft, I was not a "v-dash" contractor. Microsoft Office 2007. Also, Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides. January 2010 Aquent, Seattle, Washington Microsoft, Redmond, Washington, Windows Server UA Team Editor Edited Primarily edited documentation written by subject matter experts with some content writing for the system help of a product created for an IT audience. DxStudio 2.1.2, Microsoft Word 2010, and Microsoft SharePoint. Also, Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides. November 2008 to December 2008 Robert Half Technology, Seattle, Washington Casey Family Programs, Seattle, Washington Technical Writer Documented system tests used for various in-house and commercial applications to verify basic operations after applying system patches. Created templates with instructions for performing the tests. Performed some of the tests. Microsoft Office 2007, TechSmith SnagIt, and Microsoft SharePoint. Based documentation style on the Microsoft MSTP. August 2008 to September 2008 COMSYS, Inc., Bellevue, Washington Washington Mutual, Inc., Seattle, Washington Technical Writer Provided content for rollout of revised project management life cycle, including frequently asked questions and process definitions. Created macros for Word templates and various customizations for Excel templates. Microsoft Office, Microsoft Project, TechSmith SnagIt, and Microsoft SharePoint. Also, AP Stylebook and Microsoft MSTP. January 2008 to July 2008 AT&T Mobility (Cingular Wireless, LLC), Bothell, Washington Senior Marketing Manager (for HR purposes) Created user interface text for on-line applications. Copywriter for web demonstrations, including marketing communications. Produced Flash presentations using Adobe Captivate. Edited the work of others. Adobe Captivate, Adobe Photoshop, Microsoft SharePoint, and Microsoft Office. Also, Microsoft MSTP, AP Stylebook, and internal style and use guidelines. February 2007 to December 2007 MediaPro, Bothell, Washington Verizon Wireless, Bellevue, Washington Instructional Designer Designed and produced web-based training. Trained to use both learning content management systems and to manage one of them (Oracle PeopleSoft). Used Adobe Captivate, Adobe Flash, Adobe Dreamweaver CS3, Adobe Photoshop, Adobe Illustrator CS3, Adobe RoboHelp, Oracle PeopleSoft, and Microsoft Office products. Also, Microsoft MSTP and internal style guidelines. March 2005 to January 2007 Intrepid Learning Solutions, Seattle, Washington Technical Writer Created web-based training, including text, storyboards, graphics, HTML, and cascading style sheets. Adobe Captivate, Adobe Flash, Adobe Dreamweaver, Adobe Fireworks, Adobe RoboHelp, and Microsoft Office products. Also, various Boeing style manuals, Gregg manual, and the Microsoft MSTP. October 2004 to March 2005 Physicians Micro Systems Incorporated, Seattle, Washington Technical Writer (temporary) Produced various manuals and on-line help for Practice Partner software. Adobe RoboHelp and Microsoft Office. Also, Microsoft MSTP. May 2004 to October 2004 Work Break Recovering from the effects of treatment for cancer. March 2000 to May 2004 Iron Mountain Incorporated, Boston, Massachusetts Iron Mountain Off-Site Data Protection administrative offices in Renton, Washington Documentation Specialist (final title) Created manuals and help for SecureBase, SecureSync, and internal time management system. Performed occasional quality assurance work, including SQL tests. Repurposed existing and prepared new material for call center. Provided content for instructional designers. Adobe RoboHelp, Adobe Dreamweaver, Adobe Fireworks, and Microsoft Office products. Also, Information Mapping techniques, Microsoft MSTP. Limited work with Adobe Framemaker. November 1999 to March 2000 Technical Communications Consultants, Inc., Seattle, Washington Iron Mountain Off-Site Data Protection, Renton, Washington Technical Writer Prepared manuals for various products and procedures. Microsoft Office products and Adobe PDF. October 1999 to November 1999 The Cordata Group, Bellevue, Washington ICOS Corporation, Bothell, Washington Technical Writer Wrote HTML user help files for internal tools. Internal HTML editor. September 1999 Hall Kinion, Bellevue, Washington Harley Quin Media, Kirkland, Washington Technical Writer Wrote end-user accessory documentation for laptop computers. Microsoft Word and text editors. April 1999 to June 1999 TAC Engineering Resources, Bellevue, Washington Attachmate Corporation, Bellevue, Washington Technical Writer Wrote installation instructions and on-line help for a UNIX-based software product. Microsoft Office and Allaire (Adobe) HomeSite. University University of Sioux Falls (Sioux Falls College), Sioux Falls, South Dakota No degree.Graduate and undergraduate courses related to secondary education. Enrolled in M.Ed.-Reading Specialist program. Missouri University of Science and Technology (University of Missouri-Rolla), Rolla, Missouri Bachelor of Arts (History).Also completed 75% of a Bachelor of Science in Electrical Engineering degree. Training Iron Mountain, Inc., Training, Boston, Massachusetts Information Mapping Seminar (Class) Caxton, Inc., Seattle, Washington Framemaker Advanced Course. Seminars WritersUA (WinWriters), Seattle, Washington Attended three WritersUA conferences. http://rrchapman.us,mail@rrchapman.us 4404 Terrace Drive, Unit 6

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