Robert R. Chapman, Jr.: Technical Communicator, Instructional Designer

Proven, demonstrated skills in the following areas:

• Follow and create guides and standards to prepare documentation.
• Create presentations and marketing communications.
• Edit the work of others.
• Instruct others.
• Analyze, organize, and document conditions, processes, procedures, and situations involving (1) software development, (2) system help, (3) hardware configuration and installation, (4) business processes, and (5) industrial processes.
• Work with hardware and software developers.
• Create HTML documentation, compiled HTML help (Microsoft® Help 1.0), RoboHelp® WebHelp®.
• Create training, including demonstration movies.
• Master productivity software programs rapidly, with above average abilities with Microsoft® Office® products (including Word, Excel). Experienced with Microsoft Visio®, Microsoft Publisher®, Microsoft FrontPage®, Microsoft SharePoint®, Corel® Word Perfect®, Corel Paradox®, IBM® Lotus® SmartSuite®, IBM Lotus Freelance Graphics®, Adobe® RoboHelp, Adobe FrameMaker®, Adobe Captivate™, and Adobe HomeSite®.
• Document systems and programs using Microsoft Windows®, UNIX®, and IBM OS/2®.
• Write articles and take photographs for magazine publication (news stringer).
• Adapt and persevere.

Created the following, working directly with the experts and/or developers:

• Software. End-user documentation (including training and online help), and the definition and description of software elements (including API-related information).
• Hardware. End-user documentation, system configuration, system architecture, installation, problem resolution.
• Other. Marketing communications, business and industrial process documentation, statements of work, request for quotes, and other project management documentation.

Dates

May 2010 to present

Worksite

Telecommute

Title

Editor (Contract)

Duties

Assigned by Creative Circle to iSoftStone in Kirkland, Washington, I edited documentation meant for a mobile device developer audience for AT&T Mobility. The new AT&T Mobility developer website goes live after June 2010.

Accomplishments

Edited webpages written or updated by subject matter experts for a website for mobile device application developers.

• Editing for each webpage completed in a Word 2007 document using revision marks.
• Used Microsoft Office 2007. Microsoft SharePoint used for document distribution and version control. Followed the Microsoft Manual of Style for Technical Publications (MSTP) and internal style guides.

Dates

April 2010 to May 2010 and February 2010 to March 2010

Worksite

Telecommute

Title

Editor (Contract)

Duties

Edited documents as part of a team.

Accomplishments

Documents edited for Microsoft Services sales offerings.

• Primary editing was for LCA (Legal) standards, although included all aspects of editing.
• While COMSYS was a vendor to Microsoft, I was not a "v-dash" (vendor) contractor to Microsoft.
• Used Microsoft Office 2007 products. Followed Microsoft MSTP and group style sheets.

Dates

January 2010

Worksite

Microsoft, Redmond, Washington

Title

Editor (Contract)

Duties

Edit documentation

Accomplishments

Edited documentation written by subject matter experts for the system help for a product created for an IT audience.

• Performed development, content, and copy editing. Also compiled and wrote part of the content.
• Worked with subject matter experts to determine table of contents and content.
• Used Microsoft Word 2010 and Dx Studio 2.1.2. Followed Microsoft MSTP and group style sheets.

Dates

November 2008 to December 2008

Worksite

Casey Family Programs, Seattle, Washington

Title

Technical Writer (Contract)

Duties

Wrote and performed system tests

Accomplishments

Documented system tests used for various in-house and commercial applications to verify basic operations when applying system patches.

• Patch tests had never been formally documented previously.
• Worked primarily with support analysts, with input from system analysts.
• Used Microsoft Office 2007 products for documentation. Used TechSmith SnagIt for graphic editing. Used Microsoft SharePoint for document management. Used Microsoft MSTP for style guidance.

Dates

August 2008 to September 2008

Worksite

Washington Mutual, Inc., Seattle, Washington

Title

Technical Writer (Contract)

Duties

Wrote documentation for posting on Sharepoint site

Accomplishments

Provided content for rollout of revised project management life cycle.

• Wrote frequently asked questions, process definitions, related content.
• Created macros for Word templates and various customizations for Excel templates.
• Edited graphics.
• Used Microsoft Office products for documentation, as well as Microsoft Project. Used TechSmith SnagIt for graphic editing. Used Microsoft SharePoint for document management. Used Microsoft MSTP and AP Stylebook.

Dates

January 2008 to July 2008

Title

Senior Marketing Manager

Duties

Web content writing and media creation

Accomplishments

Provided web content.

• Created user interface text for on-line applications, system help, and web demonstrations.
• Produced marketing communication projects.
• Created storyboards.
• Edited the work of others.
• Used Adobe Captivate, Adobe Photoshop, Microsoft SharePoint, and Microsoft Office products. Used AP Stylebook, Microsoft MSTP, AT&T Web 2.0 standards, and local stylesheets.

Dates

February 2007 to December 2007

Worksite

Verizon Wireless, Bellevue, Washington

Title

Instructional Designer (Contract)

Duties

Creation of web-based training for sales, marketing, and technical staff

Accomplishments

Created animated training modules for on-line presentation.

• Performed instructional design work
• Created storyboards.
• Trained to use both learning content management systems and manage one of them.
• Used Adobe Captivate 2, Adobe Flash, Adobe Dreamweaver CS3, Adobe Photoshop, Adobe Illustrator CS3; Adobe RoboHelp, and Microsoft Office products. Used Microsoft MSTP for style guidance.

Dates

March 2005 to January 2007

Job Title

Technical Writer

Duties

Development of web-based training, primarily for technical audiences at Boeing

Accomplishments

Created animated training modules for on-line presentation.

• Wrote and edited the text.
• Created the storyboards.
• Wrote HTML code, including cascading style sheets.
• Produced Adobe Flash animated presentations using Adobe Captivate.
• Edited Adobe Flash files created by others.
• Performed instructional design work, including storyboarding.
• Edited the text from other sources.
• Used Adobe Captivate, Adobe Flash, Adobe Dreamweaver, Adobe Fireworks, RoboHelp, and Microsoft Office products. Used the various Boeing style guides for primary direction, with the Microsoft MSTP and Gregg Manual for specific guidance.

Dates

October 2004 to March 2005

Title

Technical Writer (Temporary)

Duties

Preparation of manuals, system help, and related materials

Accomplishments

Participated in preparation and release of support documents for one version of the product while preparing system help for the next version.

• Data Dictionary. Cleaned and formatted raw text output using HTML styles for import to Microsoft Word.  The resulting Word document was used for creating materials used for customers.
• Getting Started Guide for Medical Billing. Created document formatted to company standards from a more informal collection of instructions written by others.
• Microsoft Compiled HTML Help for Two Products. Updated system help for Practice Partner and Medical Billing. Improved cascading style sheets to make formatting to standards easier.

Dates

May 2004 to October 2004

Reason

Recovery from cancer surgery, radiation therapy, and complications from radiation therapy.

Dates

March 2000 to May 2004

Title

IT Documentation Specialist

Duties

Creation of product documentation, testing, with input into user interface design

Accomplishments

Prepared information for printed/PDF, WebHelp, Compiled HTML help, and WinHelp.

• SecureSync. Created RoboHelp WebHelp for product. Wrote documentation plans. Input into user interface design.
• SecureBase. Updated Compiled HTML Help file. Wrote documentation plans. Input into user interface design.
• Media Link 2000. Rewrote User Guidebook for release 1.4 and prepared for professional printing. Edited WinHelp. Edited Release Notes for several releases.
• Operation Payroll Information System (OPIS). Prepared Compiled HTML Help, User Guidebook, and Administrative Guidebook.
• SecureBase Billing. Rewrote manual.
• Support Center. Repurposed existing and prepared new material for call center.
• Quality Assurance. Assisted by writing and performing test scripts.
• Other Work. Prepared numerous handbooks, guides, policy, and procedures. Helped to create and edit training materials, along with peer editing.

Dates

November 1999 to March 2000

Worksite

Iron Mountain Information Technology, Renton, Washington

Title

Technical Writer (Contract)

Duties

Preparation of guides and manuals

Accomplishments

Prepared information for (1) printed and (2) PDF formats.

• Prepared printed directions used to prepare servers, install hardware, and enter new users to the system (network and e-mail).

Dates

October 1999 to November 1999

Worksite

ICOS Corporation, Bothell, Washington

Title

Technical Writer (Contract)

Accomplishments

Wrote HTML user help files for:

• On-line document storage and delivery system.
• Internal web site creation tool.

Dates

September 1999

Worksite

Harley Quin Media, Kirkland, Washington

Title

Technical Writer (Contract)

Accomplishments

Wrote end-user accessory documentation for Fujitsu notebook computers.

Dates

April 1999 to June 1999

Worksite

Attachmate Corporation, Bellevue, Washington

Title

Technical Writer (Contract)

Accomplishments

Worked in the development group for Host Access Server 2.2-Host Viewer Services for UNIX.

• Only writer on the project.
• Quick preparation of an unexpected "feature complete" (but not "release to market") version about a month previous to the original target date.
• Prepared HTML management console user help files.
• Created server installation instructions.
• Used Microsoft Office and Allaire (Adobe) HomeSite.

Dates

September 1996 to December 1998

Worksite

IBM Global Services at Washington Mutual, Inc., Seattle, Washington

Title

Technical Writer (Contract)

Accomplishments

Produced various types of documentation:

• System architecture, definition, and installation documentation for OS/2 client-server network.
• Produced process and procedure documentation, statements of work, requests for quote.
• Researched and accurately maintained server name list file using data from several operating groups in multiple locations for over 1500 branch servers, domain resources, and other servers. Data analysis included as a part of the delivery of IBM to Washington Mutual.
• Worked on-site with installation technicians.
• Created format that was adapted for process and procedure documentation.
• Edited and produced documentation used for top-level management presentations.
• Used Microsoft Office, Microsoft Project, Visio, and IBM Lotus SmartSuite products.

Dates

December 1995 to September 1996

Worksite

Washington Mutual, Inc., Information Services, Seattle, Washington

Accomplishments

Produced various types of documentation:

• System architecture, definition, and installation documentation for OS/2 client-server network.
• Maintained server name list.
• Wrote LAN and WAN wiring document for Washington Mutual branches.
• Used MS Office and Visio.

Dates

October 1993 to December 1995

Worksite

PACCAR, Kenworth Truck Division, Material Control, Seattle and Renton, Washington

Title

Contractor

Accomplishments

Performed various duties:

• Database maintenance, report generation, and part expediting
• Worked with Engineering, Traffic, Quality Assurance, manufacturing groups, and Material Control in other plants and Peterbilt Division.
• Used MS Office products and Paradox for Windows (including some Object PAL programming).

Dates

June 1993 to October 1993

Title

Contractor

Worksite

Boeing Customer Service (All Nippon Airways 777 Development Team), Everett, Washington

Accomplishments

Various duties:

• Maintained document library.
• Prepared reports, letters, and spreadsheets.
• Used MS Office products.

Dates

October 1992 to January 1993, and February 1993 to April 1993

Worksite

Boeing Computer Services, INCA [Integrated Non-Conformance Analysis] Development (G-2B51), Tukwilla, Washington

Title

Contractor

Accomplishments

Performed the following:

• Edited and wrote system documentation, including INCA System Managers' Guide, D6-54958-90, revision new, and software design definition documentation (API-type information).
• Worked with developers to describe purpose of software objects.
• Referred to programs written in C.
• Used Microsoft Office Products and Lotus Freelance Graphics.

Dates

October 1992 and January 1993 (two separate assignments)

Worksite

Design Plus, Seattle, Washington

Title

Contractor

Accomplishments

Produced the following:

• Edited architecture, design firm specifications used in bidding and procurement.
• Used Corel Word Perfect for Windows.

Dates

January 1992 to March 1992

Worksite

Boeing Commercial Airplane Group, Planning, Everett, Washington

Title

Contractor

Accomplishments

Performed the following:

• Produced letters, reports, and presentations.
• Automated cover letters creation using Microsoft Word.
• Used Microsoft Office Products, Lotus Freelance Graphics, and Corel Paradox.

Dates

October 1991 to January 1992

Worksite

Boeing Commercial Airplane Group, Quality Engineering (T-6710) [also supported Quality Assurance Engineering (T-6711)], Everett, Washington

Title

Contractor

Accomplishments

Performed the following:

• Report and document preparation.
• Used Microsoft Word, Lotus 123, and Lotus Freelance Graphics.

Dates

October 1990 to August 1991

Worksite

Boeing Commercial Airplane Group, Engineering Functional Test (T-7644), Everett, Washington

Title

Contractor

Accomplishments

Performed the following:

• Wrote The System Functional Test Drawing Revision Process (D6-36133, Rev. New), The System Functional Test Dataset Revision Process (D6-36147, Rev. New), and first version of two functional test process documents for the 777 program as primary work.
• Prepared management presentations.
• Created batch files to automate processes.
• Used Microsoft Word, Lotus 123, and Lotus Freelance Graphics.

News Stringer

Provide occasional articles, interviews, and photographs for the Living Church (most recent, January 2009).

Computer Operator

• Overlake Hospital, Bellevue, Washington. Various mini-computers.
• Timberland Savings Bank, Hoquiam, Washington. IBM System/36.

Secondary Education Teacher

• Gray's Harbor and Pacific Counties, Washington. Substitute teaching.
• Wessington, South Dakota. Secondary math, computer literacy, and science.
• Plankinton, South Dakota. Secondary math and computer literacy.
• Edgemont, South Dakota. Secondary math.

   

Interpretive Assistant

Create and make public presentations to help people visiting state parks to understand and enjoy what that facility offers.

• Washington State Parks. Summer 1987. Lewis and Clark State Park, Toledo, Washington. Highlight included creation of slide program on the importance and history of the Jackson House.
• South Dakota State Parks. Summer 1983. Angostura State Recreation Area (State Park). Evening campfire programs, junior ranger program, press relations including radio interviews.

University of Sioux Falls (Sioux Falls College)

Sioux Falls, South Dakota

No degree. Graduate and undergraduate courses related to secondary education. Enrolled in M.Ed.-Reading Specialist program.

Missouri University of Science and Technology (University of Missouri—Rolla)

Rolla, Missouri

Bachelor of Arts (History). Also completed 75% of electrical engineering degree.

Information Mapping Seminar (Class)

May 2000, Boston, Massachusetts. Offered through Iron Mountain training.

FrameMaker Advanced Course

August 2000, Seattle, Washington. Caxton, Inc.

WinWriters (WritersUA) On-Line Help Conferences.

Attended the conference these years:

• 9th Annual Conference (March 2001), Launch Pad Program Certificate, Santa Clara, California.
• 10th Annual Conference (February 2002), Technologies Interest Area Certificate, Seattle, Washington.
• 11th Annual Conference (February 2003), Information Design Area Certificate, Seattle, Washington

U.S. Mail or other surface delivery

4404 Terrace Drive, Unit 6
Everett, Washington 98203

E-mail

mail@rrchapman.us 

Telephone

(206) 963-5260

Resume

http://resume.rrchapman.us/

Samples

http://samples.rrchapman.us/

LinkedIn

http://www.linkedin.com/in/rrchapman 

Job Fox

http://www.jobfox.com/people/rrchapman 

Microsoft, FrontPage, Office, Publisher, Visio, SharePoint, and Windows are trademarks of the Microsoft Corporation in the United States, other countries, or both.

Adobe, Acrobat, Captivate, FrameMaker, HomeSite, RoboHelp, and WebHelp are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

IBM, OS/2, Lotus, Freelance Graphics, and SmartSuite are trademarks of International Business Machines Corporation in the United States, other countries, or both.

Corel, Paradox, and WordPerfect are registered trademarks of Corel Corporation or Corel Corporation Limited.

SnagIt is a registered trademark of TechSmith Corporation.